Return & Refund Policy

Returns & Refunds Policy

We have a 30-day return policy, which means you must contact us within 30 days of receiving your item to request a return.

To start a return, please email us at info@bambinohouse.com.au with your order number, the item name, and clear photos showing the condition of the item.

Please do not send your item back to the manufacturer or the address shown on the parcel. Returns sent without approval may not be accepted.

Return Requirements

To be eligible for a return, your item must be:

  • Unused

  • Unwashed

  • In the same condition received

  • In its original packaging where possible

  • Approved by our team before being sent back

We may request clear photos of:

  • The full item

  • Any damage, defect, or issue

  • Packaging and shipping labels

  • All items received together

Return requests cannot be reviewed without the required photos.

Change-of-Mind Returns

If you ordered the wrong item, changed your mind, or no longer want the product, we may offer a return for store credit only.

For change-of-mind returns:

  • The customer is responsible for return shipping costs

  • Original shipping costs are non-refundable

  • Items must be unused and in original condition

  • Store credit will only be issued after the return is received and inspected

Damaged, Faulty, or Incorrect Items

If your item arrives damaged, faulty, incorrect, or significantly different from the product description, please contact us within 30 days of delivery with clear photos so our team can review the issue.

Depending on the situation, we may offer a replacement, store credit, or refund in line with Australian Consumer Law.

We reserve the right to request that the item be returned before a refund, replacement, or store credit is issued.

Return Shipping

Customers are responsible for return shipping costs unless we confirm otherwise in writing or unless required by Australian Consumer Law.

For approved returns, we recommend using tracked shipping. Bambino House is not responsible for returned parcels that are lost, delayed, or delivered to the wrong address.

Refunds

Once your return is received and inspected, we will email you to confirm whether your refund has been approved or rejected.

If approved, your refund will be processed back to your original payment method. Refunds usually take 5–10 business days, depending on your bank or payment provider.

Refunds are not processed until the returned item has been received and inspected, unless our team confirms otherwise.

Store Credit

Store credit may be offered as a faster alternative to a return or refund.

Store credit can be used toward eligible products on our website and will be sent by email once approved.

Late or Missing Refunds

If you have not received your refund yet, please first check your bank account again. Then contact your bank or credit card provider, as processing times may vary.

If you have done this and still have not received your refund, please contact us at info@bambinohouse.com.au.

Australian Consumer Law

Our returns and refunds policy is in accordance with Australian Consumer Law.

Nothing in this policy limits your rights under Australian Consumer Law.